Introduction
This application (“the System”) is committed to protecting the privacy and security of user data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with the System.
By using the System, you agree to the practices described in this Privacy Policy.
Information We Collect
- Personal Information: Information that identifies you as an individual, such as your name, contact details, and login credentials.
- Service Request Data: Details of the Service Requests submitted, including descriptions, supporting documents, and associated metadata.
- Usage Data: Information about how you interact with the System, such as IP addresses, browser type, and access times.
How We Use Your Information
- To process and manage Service Requests submitted through the System.
- To communicate with users regarding their Service Requests and system updates.
- To improve the functionality and user experience of the System.
- To generate anonymised reports and statistics for analysis and service improvement.
Sharing Your Information
- We do not sell or rent your personal information to third parties.
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Information may be shared with:
- Relevant departments or agencies for Service Request resolution.
- Third-party service providers assisting in system operation, under strict confidentiality agreements.
- Information may be disclosed as required by law or to protect the rights, property, or safety of the System and its users.
Data Retention
Personal and Service Request data will be retained for as long as necessary to fulfil the purposes outlined in this Privacy Policy.
Data may be anonymised and retained for statistical purposes beyond the retention period.
Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, or destruction.
Users are responsible for maintaining the confidentiality of their login credentials.